Home Page > Contact Us > Customer satisfaction form

Customer satisfaction form

Please take a minute of you time to fill this survey. Your feedback is invaluable in assisting us to continually improve our services. Please feel free to add any additional comments.

General information

Your company * HL project
Your name Date *
Your email Product
Client type Industry

Categories tested (please choose at least one)

Tested * HL test engineer Tested * HL test engineer
EMC Radio
Safety Environmental
Telecom Calibration

Overall satisfaction from Hermon Labs and its services

1 = Unsatisfactory, 10 = Above expectations

    

Technical competence of the test engineers and the associated staff

1 = Unsatisfactory, 10 = Above expectations

EMC     
Radio     
Safety     
Environmental     
Telecom     
Calibration     

Quality of the test equipment and test facilities

1 = Unsatisfactory, 10 = Above expectations

EMC     
Radio     
Safety     
Environmental     
Telecom     
Calibration     

Quality of the documentation (test reports, application files)

1 = Unsatisfactory, 10 = Above expectations

EMC     
Radio     
Safety     
Environmental     
Telecom     
Calibration     

Lab availability (lead time of testing services)

1 = Unsatisfactory, 10 = Above expectations

EMC     
Radio     
Safety     
Environmental     
Telecom     
Calibration     

Project completion time

1 = Unsatisfactory, 10 = Above expectations

EMC     
Radio     
Safety     
Environmental     
Telecom     
Calibration     

Customer technical support

1 = Unsatisfactory, 10 = Above expectations

EMC     
Radio     
Safety     
Environmental     
Telecom     
Calibration     

Customer administrative support

1 = Unsatisfactory, 10 = Above expectations

EMC     
Radio     
Safety     
Environmental     
Telecom     
Calibration     

Project handling (ability to handle project independently, instructions to the customer, understanding customer instructions)

1 = Unsatisfactory, 10 = Above expectations

EMC     
Radio     
Safety     
Environmental     
Telecom     
Calibration     

Price quotations - quality, clarity and technical correctness

1 = Unsatisfactory, 10 = Above expectations

EMC     
Radio     
Safety     
Environmental     
Telecom     
Calibration     

Delivery time of price quotations

1 = Unsatisfactory, 10 = Above expectations

EMC     
Radio     
Safety     
Environmental     
Telecom     
Calibration     

Responsiveness and support of sales staff

1 = Unsatisfactory, 10 = Above expectations

EMC     
Radio     
Safety     
Environmental     
Telecom     
Calibration     

Keeping client confidentiality

1 = Unsatisfactory, 10 = Above expectations

EMC     
Radio     
Safety     
Environmental     
Telecom     
Calibration     

Housekeeping - cleanness of facilities, bathrooms, test equipment

1 = Unsatisfactory, 10 = Above expectations

EMC     
Radio     
Safety     
Environmental     
Telecom     
Calibration     

Quality of food, supplementary snacks and drinks

1 = Unsatisfactory, 10 = Above expectations

    

Free text (comments)



Corporate Home | Services Home | Products Home | Sitemap | Feedback | Terms & Conditions
Copyright @ 2009 Hermon Laboratories Ltd. All Rights Reserved.